Everything you might want to know before, during and after your order. Can't find your answer? Scroll to the bottom, we are one email away.
How can I pay for my order?
We accept Visa and Mastercard, plus the Apple Pay, Google Pay and Shop Pay wallets. All prices are shown and billed in US dollars (USD), and every transaction runs over an encrypted SSL connection.
Is shipping really free?
Yes. Every order shipped within the United States travels free, with no minimum order. The price on the product page is the full price.
How long does delivery take?
Orders are processed within 1 to 2 business days, and carriers need another 3 to 7 business days in transit. In total you can expect your order within 4 to 9 business days, with a tracking link the moment it ships. Orders placed before 8:00 PM Eastern Time, Monday to Saturday, enter processing the same day. Business days are Monday to Saturday, excluding US public holidays.
My order has not arrived yet. What now?
Check your tracking link first, it shows the most current status. If 9 business days have passed since your confirmation and the package still has not arrived, email support@wackyandwonderful.com and we will track it down for you. If your package is lost in transit, we send you a free replacement, or a full refund if the item is no longer available.
What is Wacky and Wonderful?
We are an online boutique for playful, colorful women's fashion: statement pieces and bold everyday wear for women who dress for fun. Everything ships free across the United States.
Is my personal data safe with you?
Yes. We never store sensitive payment details on our own servers, and checkout runs entirely over a secure encrypted connection. Our Privacy Policy explains exactly what we collect and why.
Do you ship internationally?
Right now we deliver to addresses within the United States only. That focus keeps delivery free, fast and trackable for every single order.
What is your return policy?
You have 60 days from the day your order is delivered to return it. Items should come back unused, in their original condition and in the original packaging, with any tags still attached. Email us and we will guide you through it. Return shipping is at your cost, and we never charge a restocking fee.
What if my item arrives damaged, defective or wrong?
Email us within 14 days of delivery with your order number and a photo. We send you a free replacement, or a full refund if the item is no longer available.
Can I exchange an item instead?
Of course. If you would rather have a different size or color, mention it when you contact us and we will arrange an exchange on request.
When will I receive my refund?
As soon as your return has arrived and been checked, we issue the refund within 10 days onto the payment method you used. Banks sometimes need a little extra time to show it.
Is there still time to change or cancel my order?
As long as your order has not shipped, yes. Email us as soon as possible with your order number and we will update or cancel it for you.
Still need help?
We are here for it. Write to support@wackyandwonderful.com and you will hear from us within 12 hours, every day of the week.