Refund policy

Ordering online should never feel like a gamble. This page sets out exactly how returns and refunds work at Wacky and Wonderful, so you can buy with confidence.

Our return window

Your return window runs for 60 days, counted from the day the order lands on your doorstep. That is two full months to decide at home, in your own mirror, in your own light.

Condition of returned items

Items should come back unused, in their original condition and in the original packaging, with any tags still attached.

No restocking fees

We never charge restocking fees. The amount you paid is the amount that comes back.

How to start a return

Send an email with your order number to support@wackyandwonderful.com and we will walk you through every step, including the return address and instructions.

Return shipping

The cost of sending a return back to us is covered by you. Each return goes to our supplier's return hub in China, which makes it an international shipment. We recommend a trackable shipping method, so the package stays traceable the whole way.

Damaged, defective or wrong items

Damaged, defective or wrong item? Email us within 14 days of delivery with your order number and a photo. We send you a replacement at no extra cost, or a full refund if the item is no longer available.

Exchanges

Rather swap than return? Exchanges for another size or color are possible on request; just mention it in your email.

Refunds

After your return has arrived and passed inspection, we issue the refund within 10 days, back onto the payment method you checked out with. Your bank may need a few extra days before it shows on your statement.

We are here to help

Unsure whether something qualifies, or just want to talk it through first? Email us any time. We aim to reply within 12 hours.